Our Mission
BYG connects English-speaking customers with trusted Puerto Rican service providers for projects of all types, that they would not have otherwise without deep connections to the community. We handle all communication, scheduling, and coordination so both customers and local vendors can work together smoothly and successfully, while newcomers build successful lives here.
This benefits Puerto Rican businesses by delivering reliable, high-quality clients while giving Gringo customers a seamless, language-barrier-free experience and Puerto Rican business connections they did not have before.
We benefit the Puerto Rican community by bringing education, higher wages, higher work and quality standards and a renewed sense of pride in products, services and the potential of our future. Our primary goal is the betterment of Puerto Rico for all.
Who We Are
BoricuaYGringo is a Puerto Rican-owned and operated company dedicated to one simple mission: helping people successfully live, work, and do business on this beautiful island.
Island life is very different from the mainland. The culture, systems, and way things get done here can feel confusing — especially if you’re new. Even longtime residents sometimes struggle to navigate Puerto Rico’s unique landscape. That’s where we come in.
We act as a trusted bridge between newcomers and local Puerto Rican businesses. Our bilingual Puerto Rican agents understand both worlds. We help non-Spanish speaking residents get what they need while bringing more business to Puerto Rican families and companies.
At BoricuaYGringo, we believe in raising standards across the island. We connect people with reliable vendors, provide professional guidance, and help improve the quality of service throughout Puerto Rico.
How It Works
BoricuaYGringo serves as your trusted bridge and advocate throughout the entire process.
1. Contact Us
Click “Get Started” or call (787) 333-9131 We’ll answer general questions about our business and understand the problem needing service free of charge.
2. Payment
We provide an estimate of the time required to find a solution, take your credit card or ACH info, and start solving your problem.
3. Solutions
We contact Puerto Rican suppliers, obtain estimates of time and cost, & present them for your approval.
4. Work Commences
Once the estimate is approved by you, we schedule the work, manage communication between the parties, & assure the work is done as requested. The cost estimate is held as a deposit from your payment method.
5. Satisfaction
When the job is completed, we confirm your satisfaction, help with any issues if needed to assure your satisfaction, & ensure the service is completed correctly.
6. Vendor Payment
Once we have achieved your satisfaction, we pay the vendor from your deposit. Should the charge be less than expected, we refund the balance to you.
Frequently Asked Questions
How do I get started?
Click the "Get Started" button and submit a request. The more detail you provide, the faster we can assist you.
Do you charge for initial consultations?
No. General questions about our services are always free. We only charge for our agents' time once you ask us to begin actively working on your specific needs.
How are services priced?
Our bilingual agents charge for their time on an hourly basis. Vendor or third-party service costs are billed separately.
Do I need to be in Puerto Rico to use your services?
No. We try to help everyone who needs our services.
Who do you work with to get things done?
We work with trusted vendors at all times, including local businesses, national companies, government agencies, and municipalities - whatever business type is necessary to provide a solution.
How does communication work with vendors and service providers?
You don’t need to speak to them directly, and if you do, we put together a conference including you, our project manager, and the vendor to ensure all parties communicate correctly.
What if I’m not satisfied with the Vendor’s work?
You are encouraged to contact your project manager at any time during the job to communicate any needs you have. Once the vendor finishes their work, they will contact us and report completion of the job. We will contact you immediately to confirm your satisfaction or to discuss any areas which need improvement. Our goal is your complete satisfaction and a five star experience, and our role is to act as an intermediary to assure your satisfaction.
How do payments work?
Once you confirm that you are satisfied with the work, the vendor is paid immediately from your deposit via ATH or ACH which has been previously held, and any balance remaining is returned to you.
Are your project managers local Puerto Ricans?
Yes. All of our project managers are local bilingual Puerto Ricans, who live on the island and have deep connections to the community.
Can you help with multiple services at once?
Yes. We regularly manage multiple requests and coordinate them efficiently.
How quickly will I receive a response?
We respond as quickly as possible, and always within 24 hours. The only exception would be holidays and Sundays. Most requests are answered within hours.
Do I need to provide a credit card to get started?
No—not for general questions. A credit card is required only when you want us to begin active work, research, coordination, or vendor outreach.